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Customer Help

Common questions answered

Frequently Asked Questions

All our patches are iron-on with a heat seal backing. The patches are easy to apply to denim or cotton fabric using a hot iron pressed firmly against the patch/garment for several minutes. You can also use a hot glue gun or good old fashion needle and thread if you’re so inclined. If you’d like further instructions, our friends at Asilda Store have written a lovely guide to applying patches.

For patches, pins, and stickers orders, they are shipped via USPS First Class within 1-2 days. Orders placed within the USA generally take about 2-5 days to get there.

For apparel or lifestyle products like shirts, hats, hoodies, mugs, pillows, etc., those can take from 7-14 business days and are shipped directly from my production partner.

Expediting shipping options like Priority Mail (1-3 days) and Express (overnight) are also available. Just choose those options at checkout.

For hardcover or paperback books, it depends if I have them in stock or am dropshipping from my publisher. In the first instance, they’ll be shipped out via USPS First Class within 1-2 days and arrive 2-5 days later. In the case where I’m dropshipping from my publisher, they print the books on-demand and ship it directly to you. This can take 7-14 business days for paperback, or up to 8 weeks for hardcover books. If you really want it quickly, I suggest you order directly from Amazon to get that sweet Prime shipping.

International orders can take 1-8 weeks depending on the country and any customs or import tax requirements. The customer is responsible for paying any import fees, and knowing how their country’s customs procedures work.

You will receive a tracking number via email when your order ships. You can also check your orders status in your My Account page. You’ll see the tracking information there and can click the link to view the delivery status with the carrier’s tracking system.

Yes, we ship worldwide!

We accept all major credit cards and PayPal.

All our items are produced in limited quantities and typically sell out at some point. However, if there is enough demand, we will restock it!

I know the dreadful feeling of not getting your order. Fortunately packages rarely get lost in the mail anymore. In most cases, the customer ends up receiving the package.

If the tracking says “delivered” and you don’t actually have it, check with your neighbors or apartment office. If the item has been in tracking for a really long time and is still not delivered, try inquiring with your local post office or submit a missing mail request. Often, this is enough to get things unstuck.

If the package was undeliverable and returned to sender, I will receive it in my office, sometimes weeks or months after the original shipping date. In that case I will contact the customer to find a solution and either provide a refund or another shipment. The customer will be responsible for additional shipping charges in the event they supplied an incorrect or mistyped address.

International orders outside of the USA can sometimes take 1-2 months to arrive in rare circumstances. There are things such as customs and import tax that could cause issues. 99% of the orders either arrive or get returned-to-sender. I do not provide refunds for lost packages.

In the rare event you get the wrong item, please contact us to submit a return.

If you’re order was damaged or unusable upon arrival, please contact us within 5 business days of receiving the item to request a replacement.

You can use our contact form and get a reply in 1-2 business days. 

If the order hasn’t already been shipped, shoot us an email to let us know about the error and where it should be sent to instead. You can also update your address in your My Account page.

If you need to swap an item

Returns and Exchanges

We gladly accept returns and exchanges within 30 days. Please use the form below to send an email with your order number to receive instructions on how to submit your return.


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Starseed Supply Co.