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Frequently Asked Questions

How Do I Apply a Patch?

All our patches are iron-on with a heat seal backing. The patches are easy to apply to denim or cotton fabric using a hot iron pressed firmly against the patch/garment for several minutes. You can also use a hot glue gun or good old fashion needle and thread if you’re so inclined. If you’d like further instructions, our friends at Asilda Store have written a lovely guide to applying patches.

What Payment Methods Are Accepted?

We accept all major credit cards and PayPal.

How Long Will It Take To Get My Package?

Orders are shipped via USPS First Class within 1-2 days. Orders placed within the USA generally take about 2-5 days to get there. International orders can take 1-8 weeks depending on the country.

What is Your Refund Policy?

If you’re not happy with your item for any reason, you can return it within 30 days (in the same condition) for a full refund or exchange. To learn more, check out our return and exchange policy. We offer easy, hassle-free returns with our automated system.

Will [X Item] be Back in Stock?

All our items are produced in limited quantities and typically sell out at some point. However, if there is enough demand, we will restock it!

Do You Ship Internationally?

Yes we do!

My order hasn’t arrived or I think it might be lost!

I know the dreadful feeling of not getting your order. But fortunately packages very rarely get lost in the mail. In most cases, the customer ends up receiving the package.

If the tracking says “delivered” and you don’t actually have it, check with your neighbors or apartment office. If the item has been in tracking for a really long time and is still not delivered, try inquiring with your local post office or submit a missing mail request. Often, this is enough to get things unstuck.

If the package was undeliverable and returned to sender, I will receive it in my office, sometimes weeks or months after the original shipping date. In that case I will contact the customer to find a solution and either provide a refund or another shipment. The customer will be responsible for additional shipping charges in the event they supplied an incorrect or mistyped address.

International orders outside of the USA can sometimes take 1-2 months to arrive in rare circumstances. There are things such as customs and import tax that could cause issues. 99% of the orders either arrive or get returned-to-sender. I do not provide refunds for lost packages.

Stellar Customer Support

Responds within 24 hours

Easy 30-Day Returns

And hassle-free exchanges

Free Worldwide Shipping

On all orders above $50

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