Return & Refund Policy

Last updated January 09, 2020 

If you are not happy with your items for any reason, you can return them for an exchange of equal or lesser value. Alternatively, a full refund can be issued, minus shipping costs. 

RETURN PROCESS

If you’d like to return an item, please contact us within 14 days of delivery. You must ship back the items in new and unused condition within 30 days of delivery. Please place the item(s) securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Starseed Supply Co.
Attn: Returns
109 Maple Ave.  Apt. H
Centerville, OH 45459
United States   

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

After receiving your return and inspecting the condition of your item(s), we will process your refund or exchange. Please allow at least seven (7) days from the receipt of your item for processing.

REFUNDS

Refunds will be granted minus shipping costs and a 10% restocking fee.

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For wrong items, defective or damaged products, please contact us to arrange a refund or exchange, free of charge.

QUESTIONS

If you have any questions concerning our return policy, please contact us.