Last updated January 09, 2020
If you are not happy with your items for any reason, you can return them for an exchange of equal or lesser value. Alternatively, a full refund can be issued, minus shipping costs.
If you’d like to return an item, please contact us within 14 days of delivery. You must ship back the items in new and unused condition within 30 days of delivery. Please place the item(s) securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Starseed Supply Co.
109 Maple Ave. Apt. H
Centerville, OH 45459
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item(s), we will process your refund or exchange. Please allow at least seven (7) days from the receipt of your item for processing.
Refunds will be granted minus shipping costs and a 10% restocking fee.
Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For wrong items, defective or damaged products, please contact us to arrange a refund or exchange, free of charge.
If you have any questions concerning our return policy, please contact us.